Dealer Support Specialist

GENERAL ACCOUNTABILITY

The top priority of all Dealer Support Specialist team is the delivery of outstanding service to our Dealers. The primary function of the role is to administer the order processing, financing and machine delivery for MPP Global Business Units’ products.

SPECIFIC ACCOUNTABILITIES

• Administers and create Customer Quotes, Transport Quotes, Sales Orders, Sales Order Acknowledgements, Works Orders, etc via CPQ.
• Receives information to prepare an order and has a clear understanding of production processes in order to provide accurate confirmed orders.
• Communicate order changes and updates to all internal parties (CSR Team, Transport, Operations, Management).
• Fully understand Internal Sales processes and Transport roles, to be able to provide cover in each discipline (CSR / Transport)
• Operate ERP System (Epicor).
• Operate CPQ.
• Ensures final file documentation meets all company audit and compliance requirements prior to hand off to the Transport / Finance Department. Resolves any discrepancies.
• Presents a professional work ethic & image as determined by the Company at all times, internally and externally.
• Maintaining excellent communication within company departments especially the Sales Team.
• Monitoring and evaluation of all orders and sales processes
• Manages and creates sales order reports.

EDUCATIONAL BACKGROUND & EXPERIENCE REQUIRED

With proven Industry experience, candidates must display an overwhelming desire to ensure customer satisfaction at all times and should possess the following qualities.

• Must be excellent in MS Office (specifically Excel).
• Outstanding communication (oral/written) skills required.
• Ability to communicate vertically and horizontally effectively.
• Knowledge of or experience in the aggregate, construction, or heavy equipment manufacturing industry an asset
• Be able to work in a fast-paced environment
• Self-motivated and a confident decision maker with ability to apply solutions
• Ability to manage and co-ordinate changing priorities and have high standards of multi-tasking
• Have a positive “can do” attitude
• Knowledge of transportation logistics (ex. 3PLs, NAFTA, domestic and international customs procedures) an asset.
• Finance/accounting or invoicing experience as asset.

Please note: The above statement reflects the general details considered necessary to describe the principal functions of the job identified and shall not be considered as a conclusive description of all work required in the job.